Global Maintenance

The Infinite Group companies leverage their individual strengths to deliver a suite of Global Maintenance services. Our customers are located in Europe, the Middle East and Asia and usually operate on a global level. The Infinite Group delivers SLA-based hardware and software maintenance services in a multi-vendor enterprise environment.

Our global network of certified and experienced engineers located in over 70 different countries allows us to provide our clients with quality and cost-effective maintenance services. We maintain current products from most major vendors as well as end-of-life equipment in the enterprise environment.

The Infinite Global Maintenance offer includes the following features:

• Single point of contact for multi-platform environments
• 24 x 7 Global Service Center (in-house)
• Simple and clear SLA (4 hours or next business day on-site)
• Simple and cost effective pricing
• Third-party and manufacturer-backed multi-vendor maintenance
• Audits and transition support
• Escalation to vendors as required
• Enterprise storage, servers, networking equipment
• Governance and reporting
• Choice of vendor-based service or independent service delivery
• Moves, additions, changes, installations and project support
• Global reach across challenging regions:
  – Africa
  – Latin America
  – China
  – Middle East
• Legacy End-of-Life support beyond vendor warranty
• Logistics and parts management