Global Maintenance

The Infinite Group companies leverage their individual strengths to deliver a suite of Global Maintenance services. Our customers are located in Europe, the Middle East and Asia and usually operate on a global level. The Infinite Group delivers SLA-based hardware and software maintenance services in a multi-vendor enterprise environment.

Our global network of certified and experienced engineers located in over 70 different countries allows us to provide our clients with quality and cost-effective maintenance services. We maintain current products from most major vendors as well as end-of-life equipment in the enterprise environment.

The Infinite Global Maintenance offer includes the following features:

  • Single point of contact for multi-platform environments
  • 24 x 7 Global Service Center (in-house)
  • Simple and clear SLA (4 hours or next business day on-site)
  • Simple and cost effective pricing
  • Third-party and manufacturer-backed multi-vendor maintenance
  • Audits and transition support
  • Escalation to vendors as required
  • Enterprise storage, servers, networking equipment
  • Governance and reporting
  • Choice of vendor-based service or independent service delivery
  • Moves, additions, changes, installations and project support
  • Global reach across challenging regions:
    – Africa
    – Latin America
    – China
    – Middle East
  • Legacy End-of-Life support beyond vendor warranty
  • Logistics and parts management