Global Maintenance
The Infinite Group companies leverage their individual strengths to deliver a suite of Global Maintenance services. Our customers are located in Europe, the Middle East and Asia and usually operate on a global level. The Infinite Group delivers SLA-based hardware and software maintenance services in a multi-vendor enterprise environment.
Our global network of certified and experienced engineers located in over 70 different countries allows us to provide our clients with quality and cost-effective maintenance services. We maintain current products from most major vendors as well as end-of-life equipment in the enterprise environment.
The Infinite Global Maintenance offer includes the following features:
- Single point of contact for multi-platform environments
- 24 x 7 Global Service Center (in-house)
- Simple and clear SLA (4 hours or next business day on-site)
- Simple and cost effective pricing
- Third-party and manufacturer-backed multi-vendor maintenance
- Audits and transition support
- Escalation to vendors as required
- Enterprise storage, servers, networking equipment
- Governance and reporting
- Choice of vendor-based service or independent service delivery
- Moves, additions, changes, installations and project support
- Global reach across challenging regions:
– Africa
– Latin America
– China
– Middle East - Legacy End-of-Life support beyond vendor warranty
- Logistics and parts management